Pareto featured in Facilitate article "Playing for Attention"

From happy/unhappy buttons in washrooms to apps rating service quality and tracking performance, employees and end users are more empowered than ever before to influence FM’s response to their input. Bradford Keen finds out how this feedback is being used to gamify monitoring and reporting of facilities services. Four faces depict the spectrum of emotions: very happy, happy, unhappy or very unhappy. All you have to do is push the button that most accurately sums up your experience – the cleanliness of a washroom, perhaps, or the friendliness of the front-of-house staff. People passing through an airport or a busy reception area at a corporate office will have encountered the emoji feedback t

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Pareto Facilities Management Ltd


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