Pareto featured in Facilitate article 'Keeping calm to carry on'

Empathy, emotional intelligence and other soft skills have become vital in how workplace and facilities managers deal with the needs of their teams and their end-users during the Covid-19 crisis, with uncertainty bringing these skills into sharp focus. Bradford Keen reports As the profession has risen to a unique series of challenges in recent months, the stress, fear and uncertainty caused by Covid-19 has made ’soft’ or ‘people’ skills a key requirement for successful service delivery. And it’s a demand that is unlikely to diminish as we look to support organisations’ next steps in the recovery. “All managers and leaders have had to step back and realise there are other factors that are aff

Pareto FM featured in Facilitate panel debate on diversity & inclusion

The profile of a ‘typical FM’ – a 45-year-old man having fallen into the profession – has remained largely unchanged since 1999, a recent IWFM webinar audience heard. During the IWFM Turbulent Times event Dr Toyin Aderiye, principal lecturer at Sheffield Hallam University and director of its MBA programme, picked the phrase from a student’s dissertation. Noting that the profile of women in FM is changing, Aderiye said that it was change that has been, and continues to be, slow. Part of the problem, she said, lies in the absence of a defined career path in FM – a profession rarely mentioned when children are asked about their futures. A historical problem Colin Kimber, associate director at P

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