OUR APPROACH

OUR PURPOSE

ASSURED

TECHNICAL

DELIVERY

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PARETO

PEOPLE

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BESPOKE

INNOVATIVE

SOLUTIONS

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CONNECTED

CLIENT

CLIENT

COMMITMENT

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SOCIAL

VALUE

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OUR PURPOSE

PARETO PEOPLE 

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Development and Training

We nurture our talent. We help our people grow, encourage and empower them to be unique, creative, ambitious and effective. We embed these qualities into our business culture, enabling our colleagues to achieve their potential from the outset. 

  

Connected 

All our team members are connected through leading cloud-based technology. This enables them to work safely and efficiently whilst keeping in touch with the central business. Our systems encompass our entire business processes with no reliance on central servers. 

 

Recruit the Best 

We hire the most passionate, dedicated and talented people within the sector. Because we offer an inspiring environment, we attract colleagues who want to progress on an exciting and rewarding journey. We are fiercely proud of our people and promote them at every opportunity.

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Communication 

We are built on the belief that great outcomes depend on the highest levels of communication. We spend significant levels of time with our customers to identify their needs, analyse their comments carefully and deliver improvements as a result. Fast response is a fundamental for us. We move swiftly, act intelligently and decisively to ensure exceptional service.

 

Transparency  

This is also a central principle for us. We deliver full financial transparency in a way not usually seen in the facilities management sector. We build our costs openly with our clients to achieve the desired financial outcome, this openness and flexibility remains thereafter.

 

Account Management 

We build our management teams around the practical and cultural requirements of each client. We then empower our team to deliver, removing any barriers to success, enabling the achievement of extraordinary outcomes. Our team members become an extension of the clients' team, providing seamless delivery. 

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OUR PURPOSE 

CONNECTED CLIENT 

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OUR PURPOSESOCIAL VALUE

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Progressive  

We have changed the face of FM, but we are not finished yet. We strive to change the world of work with the positive social impact we can make every day. We lead the industry with our social agenda, driving change and delivering value with tangible results.

  

Inclusive 

We have created the most inclusive culture in FM in our business. We generate opportunities for all, and actively promote a supportive culture, one that celebrates  not just accommodates - equality and diversity. 

 

Sustainability 

We are constantly looking for opportunities to fight climate change through innovation. We deliver building management solutions that minimise environmental impacts whilst increasing efficiencies. We drive these solutions across our whole supply chain. 

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Compliance

We deliver to clients the security of knowing that our FM solutions will always meet the statutory compliance requirements for their industry. With an average of 99.8% compliance across our client portfolio, we provide our clients with clear, real-time information, tailored to meet their needs. All delivered to internationally recognised ISO standards.

  

Assured Delivery  

We deliver the best technical expertise from skilled professionals, with proven management systems to evidence the highest levels of compliance with consistent results.

 

Technical Expertise

We build and deliver best in class solutions for our clients through an innovative, highly experienced team of FM specialists and our uniquely flexible specialist supply chain approach. We're trusted to deliver these solutions in over 500 workspaces, across private, public and charity sectors. Often in complex, multiple critical environments.

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OUR APPROACH 

ASSURED TECHNICAL DELIVERY

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OUR APPROACH

BESPOKE

INNOVATIVE

SOLUTIONS

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Agility

We're agile in responding to client needs because we're not bound by big corporate processes or over complicated procurement procedures. We're able to adapt our business model and configure services to directly meet the exact client requirement. This client centric approach and proactive attitude is why we enjoy a 98% client retention rate.

  

Flexibility

By tailoring each solution for each client's unique set of needs, we build trust and confidence in our relationships. Flexibility is at the heart of Pareto, designed into our business model, as the key to producing individual fit-for-purpose solutions.

 

Technology

We lead the sector in deploying retrofit sensor technology to deliver exceptional, cost efficient, sustainable workspaces for our clients. Our focus on air quality, enhancing physical customer environments and providing access to data via central dashboards is producing game-changing workplace management possibilities.

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Client-centric solutions

We create our client solutions in a culture of collaboration and partnership. We see life through our clients' eyes. This client-centric way of thinking drives our commitment to flex our solutions in line with our clients' changing business conditions and to always deliver appropriate value. 

  

Service Delivery+

The desire to go above and beyond as standard is in our DNA and it explains our net promoter score of 75. We are rated by clients as a business that consistently takes the initiative and strives to innovate by anticipating client needs. Our philosophy is one of forging relationships that last.

 

Doing What’s Right

We're built to listen carefully, to fully understand our client's situation. And  critically - we have a business model that gives us flexibility. This means we can respond without delay. We use our insight, experience and our technical capability to build the right solution.

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OUR APPROACH 

COMMITMENT
TO VALUE