Development and Training
We nurture our talent. We help our people grow, encourage and empower them to be unique, creative, ambitious and effective. We embed these qualities into our business culture, enabling our colleagues to achieve their potential from the outset.
All our team members are connected through leading cloud-based technology. This enables them to work safely and efficiently whilst keeping in touch with the central business. Our systems encompass our entire business processes with no reliance on central servers.
Recruit the Best
We hire the most passionate, dedicated and talented people within the sector. Because we offer an inspiring environment, we attract colleagues who want to progress on an exciting and rewarding journey. We are fiercely proud of our people and promote them at every opportunity.
We are built on the belief that great outcomes depend on the highest levels of communication. We spend significant levels of time with our customers to identify their needs, analyse their comments carefully and deliver improvements as a result. Fast response is a fundamental for us. We move swiftly, act intelligently and decisively to ensure exceptional service.
This is also a central principle for us. We deliver full financial transparency in a way not usually seen in the facilities management sector. We build our costs openly with our clients to achieve the desired financial outcome, this openness and flexibility remains thereafter.
We build our management teams around the practical and cultural requirements of each client. We then empower our team to deliver, removing any barriers to success, enabling the achievement of extraordinary outcomes. Our team members become an extension of the clients' team, providing seamless delivery.
OUR PURPOSESOCIAL VALUE
We have changed the face of FM, but we are not finished yet. We strive to change the world of work with the positive social impact we can make every day. We lead the industry with our social agenda, driving change and delivering value with tangible results.
We have created the most inclusive culture in FM in our business. We generate opportunities for all, and actively promote a supportive culture, one that celebrates not just accommodates - equality and diversity.
We are constantly looking for opportunities to fight climate change through innovation. We deliver building management solutions that minimise environmental impacts whilst increasing efficiencies. We drive these solutions across our whole supply chain.
We deliver to clients the security of knowing that our FM solutions will always meet the statutory compliance requirements for their industry. With an average of 99.8% compliance across our client portfolio, we provide our clients with clear, real-time information, tailored to meet their needs. All delivered to internationally recognised ISO standards.
We deliver the best technical expertise from skilled professionals, with proven management systems to evidence the highest levels of compliance with consistent results.
We build and deliver best in class solutions for our clients through an innovative, highly experienced team of FM specialists and our uniquely flexible specialist supply chain approach. We're trusted to deliver these solutions in over 500 workspaces, across private, public and charity sectors. Often in complex, multiple critical environments.
ASSURED TECHNICAL DELIVERY
We're agile in responding to client needs because we're not bound by big corporate processes or over complicated procurement procedures. We're able to adapt our business model and configure services to directly meet the exact client requirement. This client centric approach and proactive attitude is why we enjoy a 90% client retention rate.
By tailoring each solution for each client's unique set of needs, we build trust and confidence in our relationships. Flexibility is at the heart of Pareto, designed into our business model, as the key to producing individual fit-for-purpose solutions.
We lead the sector in deploying retrofit sensor technology to deliver exceptional, cost efficient, sustainable workspaces for our clients. Our focus on air quality, enhancing physical customer environments and providing access to data via central dashboards is producing game-changing workplace management possibilities.
We create our client solutions in a culture of collaboration and partnership. We see life through our clients' eyes. This client-centric way of thinking drives our commitment to flex our solutions in line with our clients' changing business conditions and to always deliver appropriate value.
The desire to go above and beyond as standard is in our DNA and it explains our net promoter score of 58. We are rated by clients as a business that consistently takes the initiative and strives to innovate by anticipating client needs. Our philosophy is one of forging relationships that last.
Doing What’s Right
We're built to listen carefully, to fully understand our client's situation. And critically - we have a business model that gives us flexibility. This means we can respond without delay. We use our insight, experience and our technical capability to build the right solution.